RETURN & REFUND POLICY

Thank you for shopping with Pink Rubies! Because many of our products are custom made, personalized, printed, or ordered specifically for you, please carefully review your order before completing your purchase.

By placing an order with Pink Rubies, you acknowledge and agree to the policies below.

CUSTOM & PERSONALIZED ORDERS

All custom, personalized, printed, embroidered, team, spirit wear, and made-to-order items are FINAL SALE.

Custom orders must be paid in full before production begins.

Once payment has been submitted, the order cannot be cancelled, changed, refunded, or exchanged.

This includes, but is not limited to:

- Custom apparel

- Team uniforms

- Spirit wear

- Personalized merchandise

- Items printed with names, numbers, logos, or custom designs

- School or team-specific merchandise

- Preorder items

- Special-order merchandise

- Fundraiser merchandise

Because these products are created or ordered specifically for the customer, we cannot accept returns due to change of mind, ordering the wrong size, selecting the wrong color, or providing incorrect personalization information.

Please carefully review sizes, colors, names, numbers, quantities, spelling, and all other order details before submitting payment.

ORDER CANCELLATIONS

Paid orders cannot be cancelled.

Once an order has been paid, materials or merchandise may be ordered and production scheduling may begin immediately. For this reason, we are unable to cancel an order or issue a refund after payment has been received.

SIZING

Customers are responsible for selecting the correct size when ordering.

Sizing may vary between brands, garment styles, and manufacturers. Size charts are provided when available and should be reviewed before ordering.

Pink Rubies is not responsible for items that do not fit due to the size selected by the customer.

Custom and personalized merchandise cannot be exchanged for a different size.

NON-CUSTOM / READY-TO-PURCHASE MERCHANDISE

Eligible non-custom merchandise may be exchanged or returned for store credit only within 7 days of purchase or delivery, unless the item is marked Final Sale.

To qualify, merchandise must be:

- Unworn

- Unwashed

- Unaltered

- Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear

- In its original condition

- Returned with original tags attached when applicable

Proof of purchase may be required.

Pink Rubies reserves the right to refuse any return that does not meet these requirements.

Original payment refunds are not provided for eligible boutique merchandise. Approved returns will receive store credit.

FINAL SALE ITEMS

The following items are not eligible for return, exchange, or store credit:

- Custom or personalized items

- Printed or embroidered merchandise

- Team uniforms

- Team or school orders

- Spirit wear produced specifically for an order

- Preorders

- Special-order merchandise

- Fundraiser merchandise

- Clearance merchandise, Sale or discounted items marked Final Sale

- Skinny Syrups

- Gift cards

- Candles

- Jewelry

- Bath & Body Products

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take great care in preparing each order.

If you receive an item that is damaged, defective, or different from what you ordered due to an error by Pink Rubies, please contact us as soon as possible.

Any issue must be reported within 3 days of receiving or picking up your order.

Please include:

- Your name

- Order number

- A description of the issue

- Clear photographs showing the problem

If Pink Rubies determines that an error was made on our part, we will work with you to provide an appropriate replacement or correction.

Please do not wear, wash, or alter an item if you believe there is an issue.

CUSTOMER-PROVIDED INFORMATION

Pink Rubies is not responsible for errors resulting from information submitted or approved by the customer.

This includes incorrect:

- Names

- Numbers

- Spelling

- Sizes

- Colors

- Dates

- Team information

- Personalization details

Customers are responsible for reviewing all information carefully before submitting an order or approving a design.

Once an item has been produced according to the information provided or approved by the customer, it cannot be refunded or remade at Pink Rubies' expense.

DESIGN APPROVALS

When a design proof or mockup is provided for approval, it is the customer's responsibility to carefully review the entire design.

Approval confirms acceptance of the:

- Spelling

- Wording

- Names and numbers

- Placement

- Colors

- Overall design

Once a design has been approved and production has begun, changes cannot be guaranteed and additional charges may apply.

COLOR & PRODUCT VARIATIONS

Colors displayed on phones, computers, and other screens may vary slightly from the actual printed garment or product.

Garment colors, print colors, sizing, and product details may also vary slightly between manufacturers or production batches.

Minor variations of this nature are not considered defects.

SHIPPING

Shipping charges are non-refundable.

Pink Rubies is not responsible for packages that are delayed, lost, stolen, or incorrectly delivered after they have been accepted and scanned by the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping charges resulting from an incorrect address or returned package are the customer's responsibility.

ORDER PICKUP

Customers are responsible for picking up completed orders during Pink Rubies' posted pickup/store hours.

Please wait until you have received notification that your order is ready before arriving for pickup.

Orders are not considered abandoned simply because they have not been picked up immediately; however, Pink Rubies cannot store completed orders indefinitely. Any separate posted unclaimed-order policy will apply.

TURNAROUND TIMES

Turnaround times provided by Pink Rubies are estimates unless a specific guaranteed completion date has been agreed to in writing.

Production times may vary based on order volume, product availability, supplier delays, shipping delays, equipment issues, or other circumstances outside our reasonable control.

If an item becomes unavailable before production, Pink Rubies will contact the customer regarding available alternatives.

CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact Pink Rubies directly regarding any concern with an order so that we have an opportunity to review and resolve the issue.

Submitting a payment dispute does not alter the terms of this Return & Refund Policy or the custom-order terms agreed to when the purchase was made.

POLICY AGREEMENT

By completing a purchase with Pink Rubies, you acknowledge that you have reviewed and accepted our Return & Refund Policy.

In particular, you acknowledge that custom and personalized merchandise is final sale and that paid orders cannot be cancelled.

Questions regarding an order or this policy may be directed to Pink Rubies.

Pink Rubies
546 Valley Cub Drive
Alexandria, AL 36250
pinkrubies@yahoo.com
256-225-1365
www.pinkrubiesboutique.com