2. Ready to ship
Ready to ship and preorder items should NOT be combined. If they are combined, your order will not ship until all items on the invoice have arrived. We can only print one label per order. Preorders with the same PO# CAN be combined, however please do not combine different PO#s or with in-stock items. You may check out separately for these.
In stock orders ship within 3-5 business days.
You will receive an email with tracking information once your order is fulfilled and you can login to your customer account to view this information as well. We also offer text alerts and you can choose to opt in at checkout.
Pink Rubies Boutique is not responsible for packages that are lost, damaged or delivered to the wrong address by the USPS. We offer Route Shipping Insurance and it is available to add to any order. You may choose this option at checkout.
Free Local Pickup is available at our store in Alexandria, AL anytime during business hours. Please check our Facebook Page for hours.
Orders must be picked up within two weeks of fulfillment or the customer will be billed for shipping. After 30 days, the item will be returned to stock and no refund provided.
All sales are final. We do not refund for sizing or other similar issues. We do not refund for delays in arrival. We will only accept a return (refund or exchange) for an item that is RECEIVED by you as is wrong or damaged. This claim must be submitted to us within 3 business days from receiving item.
Please email firstname.lastname@example.org with any issues.
Include RETURN: YOUR NAME as the subject line.
Please attach any necessary photos and information.
The item must also be in the original packaging with tags attached.