Important Information

 

There are two different types of sales that we offer:
1. Preorders

2. Ready to ship

PREORDERS
Preorders are a limited time offer. We will provide the last day to order and the estimated completion date.  

READY TO SHIP
Ready to ship is items that we have in hand at our store. They will be shipped within 3-5 business days. Our ready to ship inventory is located here on our website.

SHIPPING POLICY

Ready to ship and preorder items should NOT be combined. If they are combined, your order will not ship until all items on the invoice are completed. We can only print one label per order.  You may check out separately for these.

In stock orders ship within 3-5 business days.

You will receive an email with tracking information once your order is fulfilled and you can login to your customer account to view this information as well.  We also offer text alerts and you can choose to opt in at checkout.

Pink Rubies Boutique is not responsible for packages that are lost, damaged or delivered to the wrong address by the USPS.  We offer Route Shipping Insurance and it is available to add to any order.  You may choose this option at checkout.  

Free Local Pickup is available at our store in Alexandria, AL anytime during business hours.  Please check our Facebook Page for hours.
Orders must be picked up within two weeks of fulfillment or the customer will be billed for shipping. After 30 days, the item will be returned to stock and no refund provided. 

REFUND/RETURNS

All sales are final. We do not refund for sizing or other similar issues. We do not refund for delays in arrival. We will only accept a return (refund or exchange) for an item that is RECEIVED by you as is wrong or damaged. This claim must be submitted to us within 3 business days from receiving item.

Please email pinkrubies@yahoo.com with any issues.
Include RETURN: YOUR NAME as the subject line.
Please attach any necessary photos and information.
The item must also be in the original packaging with tags attached.